Friday, October 07, 2005

Bur Firmly Inserted

Today I had a 'discussion' with a representative at the U.S. Postal Office for providing lousy customer service.

I informed them that it was unnecessary and neither appreciated that they hang up on me for the mere fact that I was calling the "wrong number", which was the number provided to me by the Yellow Pages via internet.

How am I {as a consumer} suppose to know that the number is wrong? And if it is wrong, why not let me know instead of just picking up the phone and hanging up without saying a word, a repeated number of times, which only draws my ire?

I deftly informed them that it is
1. my right as a consumer to call and ask questions before I traipse about the country side trying to find their locale, and then possibly learn that they do not provide the service I'll need without receiving an attitude because I did call.
And
2. it is also my right as a disgruntled consumer to call and make a viable complaint with relative assurance that my concerns will be heard and respected. Especially if I am not being unreasonable.

After {receiving an apology} and hanging up I realized that my business management courses which have included a course in Quality Management have relevance in my life after all.

Oh, I've always known I've been this snarky, but now I have the words and education in which to back my claims.

3 Comments:

At 23:19, Blogger Turtlellini said...

You and I need a BiiiIG GLASS OF WINE. I've already started on mine. A nice and spicy Chillean Cabernet. Cheers!

 
At 10:06, Blogger strunny said...

i love snarky!

 
At 10:43, Blogger AfricaBleu said...

Roar, woman, roar!

Just beware those crazy postal workers...

 

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